Victoria's Secret - Customer Service

Quick Help

Frequently Asked Questions

My order has shipped but I still can't track it. How can I find out where it is?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.800.411.5116 or email customercare@victoriassecret.com

What is your Returns Policy?

Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

I received an Egift Card in an email. What is it? How can I use it?

How can I pay my Victoria's Secret Angel Card bill online?

You can pay your Victoria's Secret Angel Card in stores or online at www.vsangelcard.com. You can also make a payment by phone by calling 1.800.695.9478 or TDD/TTY 1.800.695.1788 Monday - Saturday, 8:00 am to 9:00 pm EST. There is a $10 fee to pay by phone.

When checking on the status of my order I received an "In Process" message. What does that mean?

"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

How can I use an Offer Code online?

To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, egift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.